Hassle-Free Returns – 10-Day Policy

At VoguePets, we want you and your furry friends to love every purchase. If you’re not completely satisfied, you can return your item within 10 days of receiving it.

Return Eligibility

To qualify for a return:
✅ The item must be unused, unworn, with tags attached, and in its original packaging.
✅ A receipt or proof of purchase is required.

To start a return, please contact us at [your email]. If your return is approved, we’ll confirm the pickup or provide return instructions.

⚠️ Returns sent back without prior approval will not be accepted.

For any return inquiries, feel free to contact us at [your email].

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

Certain items cannot be returned, including:
❌ Perishable goods & frozen items
❌ Customized pet products (if used)
❌ Personal care items (if already used)
❌ Sale items & gift cards

If you’re unsure about your item, please reach out—we’re happy to assist!

Exchanges

Want to exchange an item? The fastest way is to return your original item and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period

For customers within the European Union, you have 14 days to cancel or return your order without needing a reason. The item must be unused, unworn, with tags, and in its original packaging, and you must provide proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved. If approved:
💳 Refunds will be issued to your original payment method within 10 business days.
💰 Processing times depend on your bank or payment provider.

If you haven’t received your refund after 15 business days, please contact us at [your email].